Frequently Asked Questions
Please browse through these FAQs to find answers to commonly raised questions.
|EST. NO. OF HOURS REQUIRED||LEAD TIME|
|Visual identity: logos, letterhead, envelope, business cards, folder||10 - 20 hours||3 - 5 days|
|Marketing materials: Company profile, brochures (A4-6 pages), tri-fold||10 -15 hours||2 - 3 days|
|Magazines, books, catalogues (e.g. 20 pages or more)||> 20||At least 1 week|
|Flyer, postcard, poster (A4/A3)||5 - 10 hours||2 - 3 days|
|Product packaging||10 - 15 hours||2 - 3 days|
|Presentations slide||5 - 10 hours||2 - 3 days|
|T-shirt designs||5 - 10 hours||2 - 3 days|
|Annual reports||15 - 25 hours||At least 1 week|
|Email signature||1 hour||1 day|
|Illustrations||> 10 hours||3 - 4 days|
|Ads banner (web/print)||5 - 15 hours||2 - 3 days|
|Web page update||1 - 5 hours||1 - 2 days|
|Post update||1 - 2 hours||1 - 2 days|
|MARKETING : (Choose 1 service per month)|
|Social media marketing||At least 1 week|
|Blog article (cap at 300 words)||2 - 3 days|
|Copywriting (cap at 300 words)||2 - 3 days|
|Copyediting (cap at 300 words)||2 - 3 days|
(Yes, custom rate)
Our rates vary per project type. Thus, we encourage that you “request for a quote” first to make sure you get the best price for the exact service that you need. Upon inquiry, our rep will discuss to you the specifics of your possible order and its corresponding rate.
- Motion Graphics
- Explainer videos – whiteboard animation
- Animated graphics – 2D animation (for TV shows, for example)
- Product demos
- Web design / development
- Landing page
- Architectural – Technical drawings, building plans, renderings etc.
- Interior – Floor plans, Diagrams, perspective drawings etc.
- Industrial – Machinery, hardware, electronics and consumer items
- Instructional – Training videos, instructional materials, course & workshops
- Video – Movie special effects. video games.
Our team of creative designers does brainstorm and discussion before the start of the project. We consider several factors in making designs. These include your business industry, current trends, and your preferred color combination/patterns. From there, designers will create a draft and present them to you.
Every project is unique, and so is our approach to your design needs. We don’t recycle and copy from any source. We make sure we brainstorm and collaborate to ensure great outputs.
Yes, we do accept other writing projects depending on the nature of the task, example press release, grants proposal, advertisement, etc. We need to understand your needs before we can give you an accurate quote
Yes, you may do so. The timer will track each task separately.
We have a time tracker for every task and a monthly report will be provided.
The charge for the additional hour is based on the package you choose. For example, the studio plan is allocated 60 hours per month. The usage for that month is 62 hours The additional fee is $33 X 2 hours = $66.
Any unused hours will not be carried over to next month. It will be good if the request can be submitted as early as possible.
Yes, you may do so. It is a pay-as-you-go service, there are no contracts or cancellation fees. You can upgrade, downgrade or cancel at any time.
Our billing is on the 25th of each month. If you decide to cancel the plan, you need to inform us before the 25th of that month. Your billing will be stopped from the next billing cycle.
If you still have other questions about our services and support, feel free drop us an email to email@example.com
First of all, you need a Gmail. We will have a common folder in Google Drive whereby you can upload your request. All materials and request can be tracked easily.
Client upload to > Google Drive (Folder) > (Sub-Folder) according to month.
you can choose to make payment thru:
1. Paypal Account: firstname.lastname@example.org
2. Internet banking
Oversea-Chinese Banking Corporation (OCBC)
Company Name: THE EQUINOX SHOWCASE
Swift Code: OCBCSGSG
Bank: OVERSEA-CHINESE BANKING CORPORATION LIMITED
Address: OCBC CENTRE FLOOR 9 65 CHULIA STREET
Zip Code: 049513
Institution Code OCBC
Country Code SG
(Apply to Singapore only)
Attention: THE EQUINOX SHOWCASE
Address: 316 Tanglin Road, #02-01 Phoenix Park, Singapore 247978
– PayNow – UEN: 53242552M
– PayNow QR code
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