Frequently Asked Questions

Please browse through these FAQs to find answers to commonly raised questions.

 EST. NO. OF HOURS REQUIREDLEAD TIME
DESIGN
Visual identity: logos, letterhead, envelope, business cards, folder4- 12 hours2-3 days
Marketing materials: brochures (A4-4 pages), Tri-fold, flyer, postcard, poster (A4)6-16 hours2-3 days
Magazines, books, catalogues> 16 At least 1 week
Product packaging8 - 12 hours2-3 days
Presentations slide4- 8 hours1 -2 days
T-shirt designs4- 8 hours1 -2 days
Annual reports16 – 24 hours At least 1 week
Email signature1 hour1 day
Illustrations> 8 hours3 – 4 days
Ads banner (web/print)4 – 12 hours2 – 3 days
WEBSITE MAINTENANCE
Web page update1 – 5 hours1 – 2 days
Post update1 – 2 hours1 – 2 days
MARKETING : (Choose 1 service per month)
Social Media marketingAt least 1 week
Blog article (cap at 300 words)2 – 3 days
Copywriting (cap at 300 words)2 – 3 days
Copyediting (cap at 300 words)2 – 3 days
(Yes, custom rate)

Our rates vary per project type. Thus, we encourage that you “request for a quote” first to make sure you get the best price for the exact service that you need. Upon inquiry, our rep will discuss to you the specifics of your possible order and its corresponding rate.

  • Motion Graphics
  • Explainer videos – whiteboard animation
  • Animated graphics – 2D animation (for TV shows, for example)
  • Product demos
  • Web design / development
  • Landing page
(Not providing)
  • Architectural – Technical drawings, building plans, renderings etc.
  • Interior – Floor plans, Diagrams, perspective drawings etc.
  • Industrial – Machinery, hardware, electronics and consumer items
  • Instructional – Training videos, instructional materials, course & workshops
  • Video – Movie special effects. video games.

Our team of creative designers does brainstorm and discussion before the start of the project. We consider several factors in making designs. These include your business industry, current trends, and your preferred color combination/patterns. From there, designers will create a draft and present them to you.

Every project is unique, and so is our approach to your design needs. We don’t recycle and copy from any source. We make sure we brainstorm and collaborate to ensure great outputs.

Yes, we do accept other writing projects depending on the nature of the task, example press release, grants proposal, advertisement, etc.  We need to  understand your needs before we can give you an accurate quote

Yes, you may do so. The timer will track each task separately.

We have a time tracker for every task and a monthly report  will be provided.

The charge for additional hour is based on the package you choose.  For example, studio plan is allocated 60 hours per month. The usage for that month is 62 hours The additional fee is $24 X 2 hours = $48.

Any unused hours will not be carried over to next month.  It will be good if the request can be submitted as early as possible.

Yes, you may do so. It is a pay-as-you-go service, there are no contracts or cancellation fees. You can upgrade, downgrade or cancel at any time.

Our billing is on the 25th of each month. If you decide to cancel the plan, you need to inform us before the 25th of that month. Your billing will be stopped from the next billing cycle.

If you still have other questions about our services and support, feel free drop us an email to support@designoutsource.co

First of all, you need a Gmail. We will have a common folder in Google Drive whereby you can upload your request.  All materials and request can be tracked easily.

Client upload to > Google Drive (Folder) >  (Sub-Folder) according to month.

you can choose to make payment thru:

1. Paypal Account:  desk@equinox.com.sg
2. Internet banking

Bank details
Oversea-Chinese Banking Corporation (OCBC)
Account: 569-215742-001

Company Name: THE EQUINOX SHOWCASE

Swift Code: OCBCSGSG
Bank: OVERSEA-CHINESE BANKING CORPORATION LIMITED
Address: OCBC CENTRE FLOOR 9 65 CHULIA STREET
Country: SINGAPORE
Zip Code: 049513

Institution Code OCBC
Country Code SG

(Apply to Singapore only)
– Cheque

Attention: THE EQUINOX SHOWCASE
Address: 316 Tanglin Road, #02-01 Phoenix Park, Singapore 247978

– PayNow – UEN: 53242552M
– PayNow QR code